Returns & Exchanges
We want you to love every piece from Serica House. If something isn’t right, we’re here to make it easy.
Our Policy
We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, and returned in their original packaging with all tags attached.
We understand that silk requires a delicate first impression — please try garments with care, over underwear where appropriate, to preserve their return eligibility.
Returns must be requested and shipped back within 14 calendar days from the date of delivery. Returns shipped after the 14-day return period will not be accepted or refunded.
The return shipment date is determined by the carrier’s first acceptance scan. Creating a shipping label does not constitute shipment.
Returned items must be unworn, unwashed, unused, unaltered, and in their original condition with all original tags attached.
Items showing signs of wear, use, alteration, washing, damage, stains, odors, or removed tags are not eligible for a refund.
Non-Returnable Items
The following cannot be returned:
- Eye masks and intimate accessories (for hygiene reasons)
- Items marked as Final Sale
- Gifts
- Gift cards
How to Start a Return
Email us at hello@sericahouse.com with your order number and reason for return. We’ll respond within 1–2 business days with instructions.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, we’ll notify you by email. Approved refunds are processed within 5–7 business days and returned to your original payment method. Your bank may take additional time to post the credit.
If you haven’t received your refund after 10 business days, please check with your bank first, then contact us at hello@sericahouse.com.
Sale items are final sale and are not eligible for refund.
Exchanges
If your item arrived damaged or defective, we’ll replace it at no cost. Email us at hello@sericahouse.com within 7 days of delivery with a photo and your order number.
Gift Returns
Items received as gifts can not be returned.
Return Shipping
Return shipping costs are the responsibility of the customer and are non-refundable. For higher-value pieces, we recommend using a trackable service — Serica House cannot be held responsible for returns lost in transit.
Return address is in United States.
Outbound shipping fee, transaction fee, and tariff is non-refundable and will be deducted from the refund.
A 10% restocking fee may apply for non-quality-related returns.
You can get return address by sending email to hello@sericahouse.com.
A Note About Our Return Policy
Serica House is a small independent boutique, with many of our silk pieces shipped directly from the region where our mulberry silk is sourced and crafted. We intentionally operate in small batches to avoid overproduction, reduce unnecessary waste, and preserve the craftsmanship behind each piece.
As a small boutique, returns carry significant handling, inspection, repackaging, and inventory costs. Our 10% restocking fee helps us continue offering small-batch silk pieces while maintaining a sustainable approach to production. We kindly encourage our customers to review product details and sizing carefully and purchase thoughtfully.
If an item isn’t quite right but you’d still love to find something from Serica House, we’re happy to offer store credit instead of a refund, and the 10% restocking fee will be waived.
Thank you for shopping thoughtfully and supporting a small independent boutique. ♡
Questions?
We’re happy to help. Reach us at hello@sericahouse.com and we’ll get back to you within 2 business day.